Angela Lalli
Alliance,OH
Summary
Experienced Account Representative knowledgeable about invoicing, payment processing and account updates. Specializing in pursuing delinquencies and resolving customer issues.
Overview
11
11
years of professional experience
Work History
Account Representative
Fidelity National Collections
Alliance, OH
11.2010 - 10.2021
- Expanded territory by executing effective warm calls and negotiating contracts.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
- Proposed available products and solutions to meet diverse requirements.
- Processed client payments and updated accounts.
- Analyzed accounts for delinquencies and other ongoing issues.
Education
High School Diploma -
St. Thomas Aquinas
Louisville, OH06.2006
Skills
- FDCPA Compliance
- Payment Processing
- Credit Extension Negotiation
- Overdue Balance Detection
- Managing Delinquent Accounts
- Conflict Resolution
Timeline
Account Representative
Fidelity National Collections
11.2010 - 10.2021
High School Diploma -
St. Thomas Aquinas