Ana Matrecitos
Douglas,Arizona
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
E-Commerce Personal Shopper
Walmart
Douglas , Arizona
04.2019 - 05.2022
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
Customer Service Representative
Advanced Call Center Technologies LLC
Douglas , Arizon
08.2013 - 06.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided information regarding charge accounts and loyalty programs.
- Recommended products to customers, thoroughly explaining details.
Manager
McDonald's
Tucson, Arizona
07.2010 - 09.2012
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Cook Helper
Del Taco Inc.
Tucson , Arizona
03.2008 - 04.2010
- Assisted cook in preparation of food by cutting, chopping and marinating meats, vegetables and garnishes.
- Unpacked and stored supplies in refrigerators, cupboards and storage areas to maintain proper inventory.
- Operated dishwashing equipment and distributed and stored clean pots, dishes and utensils.
Education
High School Diploma -
Pepp Tech Highschool
Tucson 05.2010
Skills
- Special Assignments
- Online Order Processing
- Informed Product Selections
- Rewards Programs
- Cash Counting
- Organization and Planning
- Computer Proficiency
- Customer Service
- Bilingual
- Multitasking
- Software Development Standards
Languages
Spanish
Full Professional
English
Professional Working
Timeline
E-Commerce Personal Shopper
Walmart
04.2019 - 05.2022
Customer Service Representative
Advanced Call Center Technologies LLC
08.2013 - 06.2018
Manager
McDonald's
07.2010 - 09.2012
Cook Helper
Del Taco Inc.
03.2008 - 04.2010
High School Diploma -
Pepp Tech Highschool