Ana Molina Hernandez

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Coordinated with logistics department to expedite shipping for urgent customer orders.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

-Over see daily receiving and outgoing of facility

- Lead and guide our team to ensure we meet the days needs of distribution

-Communicate with supervisors to make sure directives are properly expressed and passed down to team members

-Help resolve any issues that may arise during the shift rather it may be with a customers, team member or incoming/outgoing production

-Keeping track of team members daily tasks and break schedules to ensure everyone’s meal time works together/around productivity in an efficent manner

• Achieved productivity goals by swiftly resolving operational issues.
• Standardized production procedures, job roles, and quality assurance guidelines.
• Increased overall productivity by identifying bottlenecks and implementing effective solutions.
• Cultivated strong relationships with key stakeholders to enhance collaboration on project objectives.
• Developed supportive work environment to boost employee satisfaction and retention.