Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
Ana Monasterios

Ana Monasterios

Gainesville,FL

Summary

Dynamic and dedicated professional with extensive customer service experience at A-Town Wings. Proven cash handling accuracy and exceptional problem-solving skills enhance client satisfaction. Demonstrated empathy and effective communication as a Veterinary Technician Volunteer, ensuring high-quality patient care and fostering strong client relationships. Committed to maintaining a clean and safe environment in all roles. Experienced with customer interaction, creating welcoming shopping environment and boosting sales. Utilizes product knowledge to assist clients in making informed purchasing decisions. Track record of maintaining organized inventory and contributing to store success.

Overview

5
5
years of professional experience

Work History

Cashier

A-Town Wings
10.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. My register has never come up short.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared 10+ orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Veterinary Technician Volunteer

Humane Society of North Florida
04.2024 - Current
    • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
    • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
    • Restrained animals to protect veterinarians from potential harm.
    • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
    • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
    • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
    • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
    • Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
    • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
    • Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
    • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.

Veterinary Assistant Volunteer

Newberry Animal Hospital
04.2023 - 03.2025
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
  • Improved client relations through effective communication and education on pet health needs.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.

Housekeeper Aide

M&G Service Providers
06.2020 - 08.2024
  • Maximized efficiency with thorough training in proper cleaning techniques and use of equipment.
  • Reduced complaints by promptly addressing any housekeeping issues and providing swift solutions.
  • Upheld company standards and expectations by consistently adhering to established policies and procedures during daily housekeeping activities.
  • Assisted in inventory management, ensuring all necessary supplies were available for housekeeping staff to complete their tasks effectively.
  • Implemented cost-saving measures through prudent use of resources such as cleaning supplies and energy usage while performing tasks.

Education

No Degree - Biology

Santa Fe College
Gainesville, FL
07-2026

No Degree -

Gainesville High School
Gainesville, FL
05-2026

Skills

  • Customer service
  • Cash handling
  • Style coordination
  • Effective under pressure
  • Product recommendations
  • Brand representation
  • Patience and empathy

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • Experimenting with different creative mediums, like clay, textiles, and linoleum, to expand skills and techniques
  • Music (Drums, guitar, and bass)
  • Fashion

Timeline

Cashier

A-Town Wings
10.2024 - Current

Veterinary Technician Volunteer

Humane Society of North Florida
04.2024 - Current

Veterinary Assistant Volunteer

Newberry Animal Hospital
04.2023 - 03.2025

Housekeeper Aide

M&G Service Providers
06.2020 - 08.2024

No Degree - Biology

Santa Fe College

No Degree -

Gainesville High School

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