Ana Montes
Pleasanton,CA
Summary
I am a highly-motivated person with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
L'evation salon
Livermore, CA
06.2023 - Current
- Answered calls promptly and courteously to assist customers with inquiries and concerns
- Provided exceptional customer service by addressing client needs and resolving issues effectively
- Checked in clients in a friendly and professional manner to ensure a smooth and efficient process
- Processed payments accurately and efficiently, maintaining a high level of attention to detail
- Scheduled appointments efficiently, taking into consideration client preferences and availability
- Maintained the lobby appearance by keeping it clean, organized, and welcoming for clients.
Sales and Service Associate
24 Hour Fitness
Livermore, CA
01.2023 - 06.2023
- Implemented effective sales techniques to drive membership growth and increase revenue
- Utilized strong knowledge of fitness industry to inform and educate members on products and services
- Demonstrated exceptional customer service skills to enhance member satisfaction and retention.
Customer Service
Mister Car Wash
Manteca, CA
04.2022 - 01.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Educated customers on special pricing opportunities and company offerings
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
- Informed customers about billing procedures, processed payments, and provided payment option set up assistance
- Set up and activated customer accounts.
Nursing Assistant
Central Valley Specialty Hospital
Modesto, CA
10.2021 - 03.2022
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness
- Engaged with patients' family and friends to provide a courteous visit experience
- Assessed vitals and noted medical information to report changes to nursing staff and physicians
- Distributed drinking water and nourishment to patients
- Observed and reported unusual symptoms and changes to nurse.
Education
Associate's degree - Alllied Health
Diablo Valley College
05.2024
High school or equivalent - General
Monte Vista High School
01.2020
Skills
- Customer Service
- Cash Handling
- Cashiering
- Hospital Experience
- Appointment confirmation
- Office Organization
- Appointment Scheduling
- Reception
Timeline
Front Desk Receptionist
L'evation salon
06.2023 - Current
Sales and Service Associate
24 Hour Fitness
01.2023 - 06.2023
Customer Service
Mister Car Wash
04.2022 - 01.2023
Nursing Assistant
Central Valley Specialty Hospital
10.2021 - 03.2022
Associate's degree - Alllied Health
Diablo Valley College
High school or equivalent - General
Monte Vista High School