Ana Morales
Lakeland
Summary
Dynamic Assistant Manager and Sales Associate with a proven track record at T-Mobile and Metro, enhancing customer satisfaction and driving sales growth. Expert in customer service and sales strategies, adept at problem-solving and teamwork. Achieved significant improvements in business operations and customer experience, demonstrating a strong ability to meet sales goals and manage time efficiently.
Overview
7
7
years of professional experience
Work History
Sales Associate
Metro
04.2017 - 12.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
Assistant Manager
T-Mobile
02.2013 - 01.2016
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Senior Sales Associate
Arch Telecom
10.2013 - 10.2013
Education
Cosmetology - Cosmetology
Remington College
Middleburg Heights, Ohio03.2010
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Cash handling
- Outgoing personality
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Store opening and closing
- Sales expertise
- Sales strategies
- POS system operation
- Upselling
- Meeting deadlines
- Adapt to diverse groups
- Sales training
- Inventory tracking
- Sales development
- Building rapport
- Sales goals attainment
Languages
Spanish
Professional Working
Timeline
Sales Associate
Metro
04.2017 - 12.2019
Senior Sales Associate
Arch Telecom
10.2013 - 10.2013
Assistant Manager
T-Mobile
02.2013 - 01.2016
Cosmetology - Cosmetology
Remington College
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