Ana Navarro
Moreno Valley,CA
Summary
Dynamic professional with extensive experience in customer service and front office management at Sai Ram Inc. Proven ability to enhance guest relations and streamline operations through effective scheduling and problem-solving. Recognized for attention to detail and strong organizational skills, ensuring a positive experience for all visitors and clients.
Overview
17
17
years of professional experience
Work History
Front Desk Receptionist
Sai Ram Inc.
Moreno Valley, CA
08.2018 - 08.2025
- Welcomed and assisted visitors, ensuring a positive first impression.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments and coordinated meeting logistics for staff.
- Maintained organized reception area, enhancing overall office efficiency.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Cashier Manager
Tijuanas Tacos Corp
Moreno Valley, CA
04.2008 - 08.2018
- Supervised daily cash management operations to ensure accuracy and efficiency.
- Trained and mentored new cashiers on company policies and customer service standards.
- Implemented improved inventory tracking processes to minimize discrepancies.
- Developed staff schedules to optimize coverage during peak business hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Collaborated with upper management to streamline checkout procedures for increased efficiency.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Monitored areas for security issues and safety hazards.
- Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
- Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies for smooth functioning of the cashier area.
Education
High School Diploma -
Valley View
Moreno Valley, CA06-1994
Skills
Customer service
Attention to detail
Time management
Listening skills
Telephone etiquette
Data entry
Problem-solving skills
Scheduling
Office organization
Front office management
Sensitive information handling
Guest relations
Timeline
Front Desk Receptionist
Sai Ram Inc.
08.2018 - 08.2025
Cashier Manager
Tijuanas Tacos Corp
04.2008 - 08.2018
High School Diploma -
Valley View