Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Ana Panell

Everett,MA

Summary

Detail-oriented professional skilled in optimizing schedules and enhancing communication systems. Proven ability to manage complex operations efficiently, ensuring timely service and exceptional customer satisfaction. Proactive with expertise in coordinating driver schedules and managing critical communications. Recognized for attention to detail and swift problem-solving abilities, contributing to improved safety and operational efficiency in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Dispatcher

Transdev North America, Inc
Quincy, Massachusetts
09.2023 - Current
  • Coordinated daily schedules for drivers and vehicles to ensure timely service.
  • Managed communication between drivers and operations using radio systems.
  • Documented incidents and reported safety violations to management promptly, with safety and security reports.
  • Assigned drivers to appropriate routes based on customer needs.
  • Updated records of driver locations, delays, cancellations, and no-shows.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.

Reservation Agent

Transdev North America, Inc
Quincy, Massachusetts
06.2022 - 09.2023
  • Implemented reservation software, ensuring prompt processing and confirmation of guest reservations
  • Managed customer reservations through online and phone systems efficiently.
  • Answered inbound calls and responded to customer inquiries regarding reservations.
  • Collaborated with team members to streamline reservation processes and workflows.
  • Generated reports on occupancy rates, cancellations, and no-shows.
  • Coordinated scheduling for multiple transportation services across various locations.

Sales Associate

TJX Companies
Chelsea, Massachusetts
09.2019 - 07.2022
  • Assisted customers in locating merchandise and providing product information.
  • Operated point-of-sale system for efficient transaction processing.
  • Performed floor moves, merchandising, display maintenance to keep sales areas well-stocked, organized and current.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Attended weekly team meetings to review performance goals and objectives.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Server/Hostess/Food Runner

T.G.I. FRIDAY'S - Bar & Restaurant
Everett, Massachusetts
03.2017 - 07.2019
  • Provided exceptional customer service to enhance guest dining experiences.
  • Managed cash and processed payments accurately at the end of shifts.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Managed take-out orders using point-of-sale system efficiently.
  • Coordinated food orders between kitchen and service staff for timely delivery.

Bookseller

Barnes & Noble
Charlestown, Massachusetts
04.2015 - 09.2017
  • Assisted customers in selecting appropriate textbooks for courses and programs.
  • Inspected returned books for damages and updated records accordingly.
  • Answered incoming calls regarding orders, inquiries, or complaints.
  • Provided information on return policies and textbook buyback options to customers.
  • Utilized point-of-sale systems to process transactions accurately.

Kitchen Assistant/Youth Education Assistant/Front Desk Receptionist

Boys and Girls Club
Chelsea, Massachusetts
10.2012 - 06.2014
  • Assisted in meal preparation for children and youth.
  • Maintained cleanliness and organization in kitchen and dining areas.
  • Participated in inventory management of kitchen supplies and food items.
  • Assisted the cook with meal preparation tasks, including washing vegetables, cutting meats, weighing ingredients for recipes, and portioning meals.
  • Implemented educational activities to reinforce learning objectives and skills.

Bank Teller Intern

Metro Credit Union
Chelsea, Massachusetts
11.2013 - 05.2014
  • Assisted customers with account inquiries and banking services.
  • Maintained cash drawer integrity and balanced daily transactions.
  • Promoted bank products and services to existing and potential customers.
  • Assisted customers with deposits and withdrawals, answered inquiries, and resolved issues.
  • Balanced cash drawers accurately at end of shift.
  • Processed customer transactions accurately and efficiently.

Education

Associate of Arts - Liberal Arts

Bunker Hill Community College
Charlestown, MA
05-2018

High School Diploma -

Chelsea High School
Chelsea, MA
05-2014

Skills

  • Communication systems
  • Scheduling coordination
  • Service planning
  • Conflict resolution
  • Critical thinker
  • Team collaboration
  • Trained on Spare, Adept, Five9, Orion, Avaya, and Uber and Lyft Concierge
  • Knowledge of Slack and Zendesk

Affiliations

  • Metro Credit Union Internship - (2013-2014)
  • Keystone Club (2011-2014) - A youth leadership group that shows the teens of today; how to be the leaders of tomorrow.
  • Teen Board (Fall 2012-2013) - A group to discuss changes we could make to the local Jordan Boy's and Girl's Club's teen center.

Accomplishments

  • Brickley Award (Spring 2014) - For outstanding community service
  • Myra Kraft Scholarship (Summer 2014) - For my involvement with my local Boy's and Girl's Club and community service.
  • Metro Credit Union Scholarship (Spring 2014) - For my completion of my Metro Credit Union internship
  • Dean's List & High honors with a 3.8 GPA

References

References available upon request.

Timeline

Dispatcher

Transdev North America, Inc
09.2023 - Current

Reservation Agent

Transdev North America, Inc
06.2022 - 09.2023

Sales Associate

TJX Companies
09.2019 - 07.2022

Server/Hostess/Food Runner

T.G.I. FRIDAY'S - Bar & Restaurant
03.2017 - 07.2019

Bookseller

Barnes & Noble
04.2015 - 09.2017

Bank Teller Intern

Metro Credit Union
11.2013 - 05.2014

Kitchen Assistant/Youth Education Assistant/Front Desk Receptionist

Boys and Girls Club
10.2012 - 06.2014

Associate of Arts - Liberal Arts

Bunker Hill Community College

High School Diploma -

Chelsea High School

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