Judith Valenzuela
La Puente,CA
Summary
Reliable with experience keeping delivery and customer service department moving smoothly. Talented at scheduling deliveries, explaining details to customers and confirming arrival window date and time.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
32
32
years of professional experience
Work History
Dispatcher
TCA Logistics
Santa Fe Springs, California
09.2022 - 01.2023
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Recorded and maintained
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Answered customer requests with information about product availability, shipping information and status updates.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Monitored changes in delivery schedule and communicated changes to customers.
- Resolved customer complaints related to service issues or delays.
- Printing delivery routes for following day
- Cousrtesy calls to customers regarding delivery,delays,delivery issues etc.
Front Desk Receptionist
Airgas
Santa Fe Springs, California
04.2021 - 05.2022
- Coordinated pick-up and delivery of express mail services. Printing out routes for our delivery drivers.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Accounts Payable
- Dispatch and confirming Deliveries.
- Filling
- Scanning
- Faxing
Receptionist Data Entry
Valley Processing a Hexpol Co.
City Of Industry, California
01.2009 - 02.2019
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Updated and recorded customer or client information to maintain accounts.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Answered Phone Calls and routed to appropriate Dept.
- Data Entry for Quality Control
- Assisted in Preparing for yearly Audits.
- Microsoft, Excel
Warehouse Production Worker
Copy -Rite Press
Alhambra, California
09.2008 - 11.2009
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Inspected products for defects before stocking them on shelves or racks.
- Used pallet jacks to move items to and from warehouse locations.
- Packaged finish product
Shipping Clerk
All Star Lettering
Santa Fe Springs, California
08.2004 - 05.2008
- Weighed mail to determine correct postage.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Compared and verified identifying information of outgoing shipments.
Customer Service Representative
Lee Pharmaceuticals
South El Monte, California
01.1991 - 09.2003
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Collected deposits or payments and arranged for billing.
- Answered incoming calls and emails, Customer support or assistance with product and service transactions.
Education
El Monte High School
El Monte, CA05-1992
Skills
- Route planning
- GPS navigation
- Delivery tracking
- Communication systems
- Order processing
- Data entry
- Organizational skills
- Delivery procedures
- Team collaboration
- Routing orders
- Prioritizing calls
- Call handling
- Customer service
- Verbal and written communication
Timeline
Dispatcher
TCA Logistics
09.2022 - 01.2023
Front Desk Receptionist
Airgas
04.2021 - 05.2022
Receptionist Data Entry
Valley Processing a Hexpol Co.
01.2009 - 02.2019
Warehouse Production Worker
Copy -Rite Press
09.2008 - 11.2009
Shipping Clerk
All Star Lettering
08.2004 - 05.2008
Customer Service Representative
Lee Pharmaceuticals
01.1991 - 09.2003
El Monte High School