Ana Perfecto Antonio
Macon,GA
Summary
Dynamic professional with a strong focus on delivering exceptional customer service in high-pressure environments. Expertise in managing transactions accurately and coordinating efficient operations, while maintaining a clean and welcoming atmosphere. Proven ability to collaborate with team members to enhance customer satisfaction and streamline service delivery.
Overview
2
2
Languages
1
1
Certification
5
5
years of professional experience
Work History
Front Desk Receptionist
Harp's Farm Market
Fayetteville, Georgia
06.2026 - Current
- Greeted customers warmly and made them feel welcome.
- Greeted customers warmly, creating a welcoming atmosphere that enhanced their experience.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
- Managed phone calls, directing inquiries to appropriate departments efficiently.
- Processed payments accurately, ensuring customers received correct receipts and change for transactions.
- Processed transactions accurately using point-of-sale systems for purchases.
- Coordinated delivery schedules, facilitating timely service and customer satisfaction.
Server
IHOP
Griffin, GA
10.2023 - 06.2026
- Delivered attentive customer service, fostering positive dining experiences.
- Maintained dining room cleanliness and optimal set-up to enhance guest experience.
- Welcomed guests upon arrival and provided menus.
- Inspected food quality before serving to ensure customer satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
Sales Associate
Once Upon A Child Franchise
Orange, Connecticut
01.2025 - 05.2025
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers in selecting quality children's clothing and accessories.
- Demonstrated product features and benefits for customers' needs.
- Educated customers on store policies regarding returns, exchanges, and warranties.
- Maintained organized and visually appealing merchandise displays on the sales floor.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Collaborated with team members to ensure efficient store operations during busy hours.
- Trained new sales associates on product knowledge and customer engagement techniques.
- Conducted inventory checks to maintain stock levels and identify popular items.
- Maintained up-to-date knowledge of store merchandise and policies.
CNA
Brightmoor
Griffin, GA
02.2023 - 10.2023
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Delivered emotional support to clients during challenging situations, fostering a compassionate environment.
- Coordinated transportation of residents within facility to ensure timely access to services.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
Busser
Casa Vieja
Griffin, GA
02.2022 - 06.2023
- Cleared tables promptly between courses to ensure smooth service flow.
- Stocked supplies and set up service areas to support server efficiency.
- Adhered to sanitation guidelines when handling food and beverage items.
- Completed daily side work, including polishing silverware, folding napkins, and restocking condiments, to maintain readiness for service.
- Swept floors, washed walls and windowsills, emptied trash receptacles, and cleaned restrooms.
Cashier
McDonald's
Griffin, GA
12.2021 - 03.2022
- Operated cash register, ensuring accurate and efficient processing of cash, check, credit card, gift card, and automatic debit payments.
- Prepared meals according to recipes and menus, modifying ingredients and cooking times to meet customer preferences.
- Maintained food safety standards during food storage and preparation to ensure compliance and customer safety.
Education
High School Diploma -
Griffin High School
Griffin, GA05-2024
Some College (No Degree) - Biochemistry
University of New Haven
West Haven, CTBachelor of Science - Nursing
Wesleyan College
Macon, GA08-2026
Skills
- Front Desk Operations
- Customer service
- Client Interaction
- Telephone etiquette
- Appointment confirmation
- Cash Handling
- Document Management
- Attention to detail
- Complex Problem-Solving
- Time management
- Team collaboration
- Staff Training
- Communication skills
- Customer Engagement
Certification
- CNA Licenses
- CPR Licenses
Activities
- Soccer
- Softball
- A honor roll
- A and B honor roll
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Front Desk Receptionist
Harp's Farm Market
06.2026 - Current
Sales Associate
Once Upon A Child Franchise
01.2025 - 05.2025
Server
IHOP
10.2023 - 06.2026
CNA
Brightmoor
02.2023 - 10.2023
Busser
Casa Vieja
02.2022 - 06.2023
Cashier
McDonald's
12.2021 - 03.2022
High School Diploma -
Griffin High School
Some College (No Degree) - Biochemistry
University of New Haven
Bachelor of Science - Nursing
Wesleyan College