Ana Pinheiro
Marietta,GA
Summary
My leadership and strong work ethic, paired with experience in data entry, promoted smooth workflow. Built strong relationships, both as a server and a private nanny. Achievements include being employee of the month, creating customer loyalty, improving team efficiency, and showcasing my ability to thrive in dynamic environments.
Overview
4
4
years of professional experience
Work History
Server
Brazilian Bakery Cafe
06.2023 - Current
- Demonstrated strong multitasking skills by managing multiple customers simultaneously without compromising service quality.
- Served food and beverages on time with focused attention to customer needs.
- Worked with an online system to place orders, manage refunds, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was cleaned and prepared for service transitions.
- Cultivated warm relationships with regular customers.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, maintaining positive relationships.
Private Nanny
Santos Family
06.2020 - 05.2023
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Implemented daily routines for optimal child development and created a structured environment.
Education
High School Diploma -
Wheeler High School
Marietta, GA05.2023
Skills
- Strong Work Ethic
- Customer service
- Guest Engagement
- Leadership
- Organization
- Data Entry
- Problem Resolution
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Brazilian Bakery Cafe
06.2023 - Current
Private Nanny
Santos Family
06.2020 - 05.2023
High School Diploma -
Wheeler High School
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