ANA PRAET
Port Charlotte,FL
Summary
Dynamic Sales and Customer professional seeking a challenging position that leverages extensive experience, specialized training, and a proven skill set to drive organizational success. Committed to delivering high-quality sales and customer service satisfaction results through innovative problem-solving and effective collaboration. Eager to contribute expertise in a fast-paced environment while continuously pursuing personal and professional growth. Prepared to make a meaningful impact by aligning skills with the goals of a forward-thinking organization.
Overview
24
24
years of professional experience
Work History
Senior Remote Customer Relations Manager
Cutler Bay Solar Solutions
Miami, Florida
01.2017 - Current
- Manage New and existing customers Sales and support calls, assist customers, as needed, locate county/property records, maintain customer installation calendar.
- Work with service managers, office staff, Enphase, Engineers, and vendors to ensure a successful transition of pre and post sales efforts.
Litigation Support Paralegal
Morris Hardwick Schneider, LLC.
Sandy Springs, GA
08.2011 - 11.2016
- In charge of Generating, Preparing and Filing Judicial and Non-Judicial Court Documents such as Court Ordered Amended Complaints, Lost Note Affidavits, Summons, Motions and Orders, Notices, Affidavits etc.
- Prepare and File Final Judgment Packages for Trials, Prepare and File Judge and Clerk's Defaults, Drops, Non-Military Affidavits, Run Pacers.
- Request and Arrange Witnesses for trials, Figures, Reports etc.
- Request, Execute and File Power of Attorney, Endorsement or Allonge, Assignment of Mortgage, Lis Pendens.
- Clerk of the Court, Clients and Witness in English and Spanish.
Bilingual Customer Service/Billing representative
Cotton States Insurance Company
Atlanta, GA
10.2008 - 04.2010
- Managed Property & Casualty policies - Assisted agents, provided quotes, made additions, changes, cancellations, answered questions and much more.
- Direct and indirect contact with customers via phone, fax, mail & email.
- Interpreted and translated documents as well as assisted clients and prospects in Spanish.
- Prepared documents and participated in special projects as required by management.
Paraprofessional/Registrar
Gwinnet County Public Schools
Lawrenceville, GA
08.2002 - 11.2007
- Started as a paraprofessional assisting the main teacher in a Kindergarten class for 2 years - assisted with everything in the classroom. Academics, outside time, specials, lunch time, reading, calendar. Special projects such as holiday preparation etc.
- Then moved to the office as the registrar for 2 ½ years - in charge of registration and withdrawals in English and Spanish.
- Assisted with DFAC issues, lunch count, attendance, conferences and much more.
Education
Associate of Applied Science - Paralegal Studies
Ashworth College
Skills
- Microsoft Office
- Adobe Acrobat
- MacOS
- GSuite
Languages
English
Spanish
Timeline
Senior Remote Customer Relations Manager
Cutler Bay Solar Solutions
01.2017 - Current
Litigation Support Paralegal
Morris Hardwick Schneider, LLC.
08.2011 - 11.2016
Bilingual Customer Service/Billing representative
Cotton States Insurance Company
10.2008 - 04.2010
Paraprofessional/Registrar
Gwinnet County Public Schools
08.2002 - 11.2007
Associate of Applied Science - Paralegal Studies
Ashworth College