Paola Rios-Cruz
DeLand,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Highly-motivated employee with desire to take on new challenges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Dillard's
Altamonte Springs, FL
02.2023 - 12.2024
- Greeted customers and provided exceptional customer service.
- Described merchandise and explained use, operation and care.
- Organized store by returning merchandise to proper areas and restocked displays.
- Developed promotional strategies to increase sales volume.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Assisted customers with product selection, sizing and styling.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Handled returns and exchanges according to company policies.
- Handled customer complaints in a professional manner.
- Trained new team members in cash register operation, stock procedures, and customer services.
Receptionist
Calla Slimspa
Winter Park, FL
03.2022 - 12.2023
- Greeted visitors and provided them with assistance.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Lead Teacher
Trinity Christian Academy
Deltona, FL
02.2020 - 06.2023
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Supervised students throughout day, both in classroom and outside during breaks.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Created various strategies to engage students and deliver enriching educational opportunities.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
Education
High School Diploma -
Trinity Christian Academy
Deltona, FL06-2021
Skills
- Sales goals attainment
- Fitting room maintenance
- Customer engagement
- Product recommendations
- Cash handling
- POS system operation
- Stocking and receiving
- Multi-tasking strength
- Store opening and closing
- Problem-solving
- Relationship building
- Time management
- Customer service
- Outgoing personality
- Cash register operation
- Money handling
- Written and oral communication skills
- Product demonstrations
- Goal oriented
- Flexible schedule
Certification
- Azure Tide Realty Certification
Languages
Spanish
Full Professional
Timeline
Sales Associate
Dillard's
02.2023 - 12.2024
Receptionist
Calla Slimspa
03.2022 - 12.2023
Lead Teacher
Trinity Christian Academy
02.2020 - 06.2023
High School Diploma -
Trinity Christian Academy