Ana Rojas Paz
Othello,WA
Summary
From what I’ve learned and acquired from this job was team collaboration and leadership, I significantly enhanced productivity at Tacobell by implementing efficient shift management strategies. My expertise in workplace safety and employee training, coupled with a talent for handling customer complaints, has consistently elevated l customer and staff satisfaction. When I first started working there our store wasn’t where we are at now. It was improved in the past 2 years. My approach emphasizes active engagement and mentoring, driving both individual and collective success. However, I’m excited to continue forward and begin to make another great difference in a different job. I want to achieve new success in a different environment and strive to make another difference.
Overview
3
3
years of professional experience
Work History
Shift Lead Manager
Tacobell
05.2022 - Current
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Improved team productivity by implementing efficient scheduling and task delegation.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Education
Highschool Diploma - Psychology
Othello High School
Othello, WA06.2024
Skills
- Workplace safety
- Employee training
- Documentation and reporting
- Shift leadership
- Customer service
- Team collaboration and leadership
- Worker training
- Cash handling
- Opening and closing procedures
- Team development
- Training and mentoring
- Handling customer complaints
- Verbal and written communication
Accomplishments
- Perfect Attendance
- Student of the Month
- Manager at 16 years old
- Graduated Honor Roll
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Lead Manager
Tacobell
05.2022 - Current
Highschool Diploma - Psychology
Othello High School
Similar Profiles
CIAN FITZPATRICKCIAN FITZPATRICK
Shift Leader at TacobellShift Leader at Tacobell
Everett AlvaradoEverett Alvarado
Steamer at TacobellSteamer at Tacobell
Jesus OrtizJesus Ortiz
Regional Manager at TacobellRegional Manager at Tacobell