Ana Roque
Houston,TX
Summary
Adept individual with more than 3 years working as manager with top seller performance generating $193,047 within my first year . Continuing to grow and determined to meet and exceed company goals . Love working with people and finding ways to market and promote through any social media platform.
Overview
5
5
years of professional experience
Work History
Store Leader
Kate Spade
Houston, TX
06.2021 - Current
- Managed inventory control , cash control and store opening and closing procedures .
- Coached sales associates in product specifications , sales incentives and selling techniques , significantly increasing customer satisfaction ratings .
- Supervised guest at front counter , answering questions regarding products .
- Promoted team collaboration , performance and efficiency by fostering healthy environments focused on mutual success .
- Coached sales associates on product knowledge by using wide variety of training tools .
- Protected store from loss or theft by setting and enforcing clear security policies .
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance .
Assistant Manager
Ann Taylor Retail
Houston, TX
06.2019 - 05.2021
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly .
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service .
- Assured in organizing and overseeing assignments , planning and coordinating in -house and outsourced resources .
- Increased sales revenues by promoting complementary products and educating customers about store promotions .
- Organized training sessions for new hires to familiarize them with the workplace environment.
Education
Associate of Science - Holistic Health
AFPA Health Nutrition And Fitness
Online 08-2022
Associate of Science - Medical Assisting
Altierus
Houston, TX01-2019
Skills
- Employee engagement
- Team Management
- Promotions planning
- Policies and Procedures
- Sales tracking
- POS Terminal Operations
- Delegating work
- Positive and Friendly
- Finding ways to boost KPI’s
- Shift Scheduling
- Recruiting and Hiring
Languages
- Spanish / fluent / first language
- French /intermediate/ currently learning
Timeline
Store Leader
Kate Spade
06.2021 - Current
Assistant Manager
Ann Taylor Retail
06.2019 - 05.2021
Associate of Science - Holistic Health
AFPA Health Nutrition And Fitness
Associate of Science - Medical Assisting
Altierus