Ana Rosario
New York,NY
Summary
Dynamic hospitality professional with extensive experience at PM Hotel Group, excelling in customer service and guest relations. Proven track record in enhancing guest experiences and training staff to uphold high service standards. Skilled in cash handling and problem-solving, ensuring operational efficiency and compliance with health protocols.
Overview
2026
2026
years of professional experience
Work History
Front Desk Agent
PM Hotel Group
03.2020 - Current
- Greeted and checked in guests efficiently, ensuring a welcoming first impression.
- Managed reservation system to accurately track guest bookings and preferences.
- Assisted guests with inquiries, providing detailed information about hotel services and local attractions.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness for arrivals.
F&B Supervisor
PM Hotel Group
2020 - Current
- Supervised daily operations of food and beverage outlets to ensure quality service.
- Trained and mentored staff on customer service standards and operational procedures.
- Coordinated inventory management, including ordering supplies and monitoring stock levels.
- Implemented health and safety protocols to maintain compliance with regulations.
Education
High School Diploma -
La Guardia Community College
Long Island City, NYSkills
Customer service
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent
PM Hotel Group
03.2020 - Current
F&B Supervisor
PM Hotel Group
2020 - Current
High School Diploma -
La Guardia Community College