Ana Garduno
Intermountain Health
North Las Vegas,United States
1
Language
1
Certification
10
years of professional experience
Dedicated Contact Center Representative with a strong focus on customer service, script adherence, and data entry. Proven ability to create training resources and streamline processes for enhanced team productivity.
Detail-oriented professional with extensive experience in managing multiple projects and schedules. Demonstrated adaptability in embracing new technologies and processes, while enhancing team productivity through effective communication and collaboration.
Work History
Contact Center Representative
3 Years 11 Months- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Demonstrated adaptability by quickly learning new technologies and processes as they were introduced into the workplace environment.
- Assisted in creating training materials for new hire onboarding process.
- Coordinated scheduling for multiple healthcare providers, optimizing appointment flow and patient access.
Patient Service Representative
8 Months- Managed high-volume call traffic while maintaining quality service standards.
- Managed patient inquiries and appointment scheduling using electronic health record systems.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
Lead PBX Operator
5 Years 7 Months- Conducted data entry tasks to maintain updated guest registration records.
- Administered both electronic and paper filing systems for efficient access to important documents.
- Enhanced customer service by efficiently managing incoming calls and routing them to appropriate departments.
- Worked closely with management to identify areas for improvement and implement solutions, contributing to the overall success of the organization.
Education
High School Diploma
Skills
Training experience
Customer service
Data entry
Workload management
Certification
Time management
Languages
Spanish
Native or Bilingual
Timeline
Contact Center Representative
Intermountain Health
09.2022 - CurrentRead More
Patient Service Representative
Intermountain Health
01.2022 - 09.2022Read More
Lead PBX Operator
Holiday Inn Club Vacations Resort
05.2016 - 12.2021Read More
Bonanza High School
High School Diploma
Read More