Ana Savary
Orlando
Summary
Experienced professional with strong customer relations, effective listening, and communication skills. Proven track record in providing exceptional customer service and contributing to the growth of organizations. Seeking a challenging position with a growing company to utilize my office environment experience for the company\'s success.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Antonio Varela DDS PA
04.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Assistant leader
Amscot financial
07.2019 - 10.2021
- Engaged in debt recovery processes through efficient call management.
- Managed concurrent financial transactions including money order sales, check cashing, and bill payment processing.
- Delivered bilingual customer service with professionalism in-person and via phone.
- Adhered to established guidelines for customer service interactions.
Scan coordinator/ customer services representative
Bravo supermarket
09.2015 - 07.2019
- Facilitated transactions on Lotto machines for customers.
- Provide guidance and training to cashiers on customer service skills.
- Processed payments, refunds, and other transactional requests efficiently.
- Expert at understanding and addressing customer requirements.
- Maintain adherence to internal controls, operational procedures and risk management policies.
- Managed and balanced cash, checks, and credit card transactions.
- Acquired knowledge of various departmental functions to ensure coverage and maintain store operations.
- Executed price adjustments across all product categories consistently.
Education
High School Diploma -
Colonial High School
Orlando, FL05.2014
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Data entry
- Team collaboration
- Appointment scheduling
- File organization
- Sensitive information handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Antonio Varela DDS PA
04.2022 - Current
Assistant leader
Amscot financial
07.2019 - 10.2021
Scan coordinator/ customer services representative
Bravo supermarket
09.2015 - 07.2019
High School Diploma -
Colonial High School
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