Ana Schwartz
Cleveland,OH
Summary
Adept at enhancing customer satisfaction and multitasking, I leveraged strong customer service at Angelo's Tailoring and Dry Cleaning to resolve complex issues, boosting client contentment. My experience at Tricky Tortoise Brewing Company honed my ability to manage high-pressure situations, demonstrating significant achievements in guest service and operational efficiency.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess and Server
Tricky Tortoise Brewing Company
2024.04 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Food and Beverage Cashier
Kirtland Creamery
2021.09 - 2024.06
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
Customer Service Lead
Angelo's Tailoring and Dry Cleaning
2019.01 - 2022.05
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Education
Bachelor of Arts - Marketing
University of Cincinnati
Cincinnati, OH05.2027
High School Diploma -
Kirtland Local Schools
Willoughby, OH05.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- HTML
Timeline
Restaurant Hostess and Server
Tricky Tortoise Brewing Company
2024.04 - Current
Food and Beverage Cashier
Kirtland Creamery
2021.09 - 2024.06
Customer Service Lead
Angelo's Tailoring and Dry Cleaning
2019.01 - 2022.05
Bachelor of Arts - Marketing
University of Cincinnati
High School Diploma -
Kirtland Local Schools
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