Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Ana Sheffield

Prior Lake,Minnesota

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
02.2023 - Current
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Server

TGI Fridays
06.2021 - 02.2023
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Server

Tavern On France
07.2022 - 01.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Host

TGI Fridays
02.2021 - 07.2021
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.

Cashier

Panera Bread
10.2019 - 02.2021
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.

Drive-Thru Cashier

Jimmy Johns Subs
01.2019 - 10.2019
  • Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
  • Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
  • Streamlined order-taking processes to improve overall speed of service for customers.
  • Developed strong communication skills while interacting with diverse clientele daily.
  • Improved team productivity by assisting with food preparation during peak hours when needed.

Education

High School Diploma -

Prior Lake High School
Savage, MN
06.2021

Skills

  • Regulatory Compliance
  • Order Verification
  • Drug Inventory Control
  • Workflow Optimization
  • Drug Safety
  • Medication Dispensing
  • Prescription Filling
  • Guest Engagement
  • Order Management
  • Cash Handling
  • Customer Service
  • Customer Assistance

Additional Information

I get along with customers and coworkers very easily! Working from a restaurant to a pharmacy has proved I am very approachable and have great customer service skills.

Certification

I am a licensed pharmacy technician who is certified to give immunizations. I am also CPR certified.

Timeline

Pharmacy Technician

CVS Pharmacy
02.2023 - Current

Server

Tavern On France
07.2022 - 01.2023

Server

TGI Fridays
06.2021 - 02.2023

Host

TGI Fridays
02.2021 - 07.2021

Cashier

Panera Bread
10.2019 - 02.2021

Drive-Thru Cashier

Jimmy Johns Subs
01.2019 - 10.2019

High School Diploma -

Prior Lake High School

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