Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ana Sifuentes

Round Rock

Summary

Task-driven professional with over 9 years of experience in customer service, specializing in training and relationship-building. Bilingual in English and Spanish, consistently delivering exceptional service that garners positive feedback. Proven leader in high-volume administrative settings, adept at managing files and producing professional correspondence. Strong communicator with meticulous attention to detail and a commitment to excellence.

Overview

9
9
years of professional experience

Work History

Medical Office Supervisor

Anthony Medical Center
Round Rock
02.2024 - Current
  • Supervised daily operations of medical office, optimizing workflow and staff management.
  • Implemented office policies to improve patient satisfaction and efficiency.
  • Managed hiring and training processes for 10 medical office staff members.
  • Resolved customer complaints efficiently to maintain service quality.
  • Conducted interviews and selected candidates for vacant positions.
  • Monitored employee attendance, timekeeping, and payroll records for accuracy.
  • Communicated policy changes and procedures through regular organizational meetings.

Chiropractic Assistant

Anthony Medical Center
Round Rock
10.2022 - 02.2024
  • Streamlined appointment scheduling and efficiently managed patient flow.
  • Ensured accuracy of patient records through meticulous data maintenance.
  • Educated patients on treatment plans and wellness strategies for improved health outcomes.
  • Coordinated patient information for billing and insurance processing, including form collection and copying insurance cards.
  • Collaborated with chiropractors to enhance quality of patient care.
  • Assisted with various tasks as directed by chiropractor or office manager.

Sales Associate

Wal-Mart
Lutz
02.2019 - 10.2022
  • Reset store displays for seasonal changes and special events, enhancing customer experience.
  • Resolved customer complaints promptly, ensuring high satisfaction rates.
  • Collaborated with sales team members to achieve collective targets.
  • Answered calls, providing detailed information on products, services, and promotions.
  • Analyzed sales data to identify trends and adjust strategies for improved revenue.

Sales Associate

Lowe’s
Lutz
02.2022 - 06.2022
  • Assisted customers, delivery team members, and ProSale customers by accurately pulling, inspecting and preparing merchandise
  • Staged orders for delivery or pick up prior to scheduled pick up times
  • Answering customer questions about products, departments, store policies and procedures, and special offers
  • Loaded merchandise into customers vehicles.

Sales Associate

Target
11.2017 - 02.2018
  • Properly and quickly prepared, packed, and sorted customer orders meeting service and required ship time standards.
  • Anticipating customers’ needs by being highly knowledgeable in inventory to ensure an effortless experience.
  • Stocking shelves with products and pricing items according to company guidelines
  • Providing customers with product information and helping locate specific products
  • Maintaining a neat and clean store environment

Team Member

Taco Bell
10.2016 - 06.2017
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Quickly and efficiently processed payments and made accurate change.
  • Maximized customer satisfaction by addressing and resolving complaints with food or service.
  • Maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.

Education

High School Diploma -

Land O’ Lakes High School
Land O’ Lakes, Fl
05.2018

Skills

  • Office management
  • Staff training and development
  • Customer service excellence
  • Payroll administration and bookkeeping
  • Professionalism and integrity
  • Task prioritization
  • Time management

Timeline

Medical Office Supervisor

Anthony Medical Center
02.2024 - Current

Chiropractic Assistant

Anthony Medical Center
10.2022 - 02.2024

Sales Associate

Lowe’s
02.2022 - 06.2022

Sales Associate

Wal-Mart
02.2019 - 10.2022

Sales Associate

Target
11.2017 - 02.2018

Team Member

Taco Bell
10.2016 - 06.2017

High School Diploma -

Land O’ Lakes High School

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