Ana Solis
Houston,TEXAS
Summary
Proven track record in enhancing customer satisfaction and team performance, notably at Paradies Lagardere. Excelled in customer service excellence and cash handling, boosting transaction accuracy. Demonstrated reliability and strong work ethic, alongside effective conflict resolution and team development skills, contributing to significant improvements in operational efficiency.
Overview
4
4
years of professional experience
Work History
Cashier
Paradies Lagardere
03.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Manager
McDonald's
09.2021 - 02.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Assistant
Arandas Tire Sales And Repair
04.2020 - 08.2021
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
Education
Associate of Science - Computer Science
Houston Community College
Houston, TX10.2026
High School Diploma -
South Texas Academy For Medical Professions
Olmito, TX05.2021
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Customer service excellence
- Reliability and punctuality
- Basic Math Competence
- Payment Processing
- ID Verification
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Paradies Lagardere
03.2023 - Current
Manager
McDonald's
09.2021 - 02.2023
Assistant
Arandas Tire Sales And Repair
04.2020 - 08.2021
Associate of Science - Computer Science
Houston Community College
High School Diploma -
South Texas Academy For Medical Professions