Ana Suarez
El Paso
Summary
Experienced Office Manager with a strong background in supervising teams, driving sales performance, and ensuring excellent customer service. Adept at training staff, managing operations, and meeting business goals. Recognized for working independently, handling high-pressure situations, and maintaining a productive work environment
Overview
12
12
years of professional experience
2014
2014
years of post-secondary education
Work History
Office Manager
PFP
El Paso
06.2025 - Current
- Coordinate administrative processes to support, sales, inventory, and customer service
- Handling customers inquiries and complaints.
- Ensure accurate tracking of inventory for incoming and outgoing furniture.
- Prepare reports on daily sales, inventory and office operations.
Office Manager
Allstate Insurance Co
El Paso
07.2018 - 05.2024
- Managed daily office operations and coordinated administrative tasks effectively
- Supervised a team and ensured task completion
- Ensured high quality customer service delivered through phone and in person interactions
- Managed scheduling, workflow, and administrative process
- Resolved escalated customer issues and complaints
- Prepared reports on production, retention and office performance
- Assisted in recruiting, onboarding and training new employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge
Visual Merchandising Manager
Pandora
El Paso
07.2014 - 07.2018
- Monitoring employees performance and implementing training for sales goal achievements
- Execute seasonal displays
- Trained staff on visual standards and product knowledge
- Analyzed sales data to optimize product placement and inventory flow.
- Managed the design of window displays and in-store fixtures to ensure consistency with corporate standards.
- Monitored weekly, monthly and quarterly achievement goals.
Education
Santa Teresa High School
Santa Teresa, NMSkills
- Inventory management
- Report preparation
- Customer service
- Leadership development
- Time management
- Training and coaching
- Data entry
- Staff management
- Client retention
- Problem solving
- Multitasking in fast paced environments
- Maintaining accuracy and efficiency under pressure
- Self motivate and reliable
Languages
Spanish
Professional
References
References available upon request.
Timeline
Office Manager
PFP
06.2025 - Current
Office Manager
Allstate Insurance Co
07.2018 - 05.2024
Visual Merchandising Manager
Pandora
07.2014 - 07.2018
Santa Teresa High School