Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ana Taveras Ventura

Bronx,NY

Summary

Dynamic Pharmacy Technician with proven expertise at Duane Reade Pharmacy, excelling in medication dispensing and patient education. Recognized for enhancing workflow efficiency and improving customer satisfaction through effective problem-solving and team collaboration. Committed to maintaining HIPAA compliance and ensuring accurate inventory management, contributing to a streamlined pharmacy operation.

Overview

8
8
years of professional experience

Work History

Pharmacy Technician

Duane Reade Pharmacy
04.2020 - Current
  • Processed and filled prescriptions accurately in compliance with pharmacy regulations.
  • Assisted pharmacists in maintaining accurate inventory levels through regular stock assessments.
  • Educated customers on medication usage, potential side effects, and proper storage requirements.
  • Managed prescription orders, ensuring timely and efficient service to customers.
  • Collaborated with healthcare providers to resolve medication-related inquiries effectively.
  • Maintained cleanliness and organization of work areas to support operational efficiency.
  • Utilized pharmacy software systems to track patient profiles and prescription histories accurately.
  • Trained new staff on standard operating procedures and customer service protocols effectively.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Managed medication inventory, ensuring availability of all necessary drugs.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.
  • Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Developed patient education materials on medication management, contributing to community health awareness.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Conducted patient follow-ups to confirm medication effectiveness and address concerns.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Developed and implemented improvements to pharmacy organization system.
  • Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.

Cashier

Associated Wholesale Grocers Inc.
11.2017 - 04.2020
  • Processed customer transactions efficiently using cash register and point-of-sale systems.
  • Assisted customers with product inquiries, providing accurate information and support.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Collaborated with team members to ensure smooth operation during peak hours.
  • Handled cash and credit transactions securely, adhering to company policies.
  • Adapted quickly to changes in procedures or merchandise promotions as needed.
  • Trained in effective communication techniques for positive customer interactions.
  • Welcomed customers and helped determine their needs.
  • Resolved customer concerns promptly, ensuring satisfaction and repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Education

Washington Irving High School
New York, NY

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Medication dispensing
  • Prescription filling
  • Insurance verification
  • Supply restocking
  • Pharmacy ethics
  • HIPAA
  • Pharmacy and customer records management
  • Drug inventory control
  • Drug safety
  • Stocking shelves
  • Processing payments
  • Interpreting and processing medication orders
  • Medication labels
  • Healthcare regulations
  • Medicare and medicaid process
  • Drug inventory management
  • Prescription interpretation
  • Verifying orders
  • Manual and automated medication dispensing
  • Receiving incoming supplies
  • Medication storage procedures
  • Order verification
  • Secure storage of medications
  • Updating medication histories
  • Interpreting orders
  • FDA drug safety guidelines
  • Drug utilization review
  • Staff development
  • OTC recommendations
  • Drug monitoring
  • Patient education and counseling
  • New hire onboarding
  • Drug classification
  • FDA and HIPAA compliance
  • Ordering and stocking medications
  • Troubleshooting malfunctioning equipment
  • Pharmacy operations
  • Customer service
  • Data entry
  • Prioritization and organization
  • Prescription filling and labeling
  • Dispensing medications
  • Cash register operations
  • Insurance processing
  • Inventory tracking
  • Inventory management
  • Resolving complaints
  • Medication storage and labeling
  • Payment processing
  • Prescription refill fulfillment
  • Staff leadership
  • Equipment cleaning and maintenance
  • Medical insurance claims processing
  • Medication documentation

Languages

Spanish
Native or Bilingual

Timeline

Pharmacy Technician

Duane Reade Pharmacy
04.2020 - Current

Cashier

Associated Wholesale Grocers Inc.
11.2017 - 04.2020

Washington Irving High School

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Ana Taveras Ventura