Ana Troncoso

My responsibilities are to offer customer loans in exchange for personal belongings like jewelry, electronics, musical instruments, etc as collateral. With the items provided we inspect then provide a loan amount based on the value of the item.

Responsibilities:

Evaluate Items:

• Inspect items provided as collateral such as electronics, jewelry, and other valuable items for loan consideration.

Offer loans:

• Provide loan based on the value of the given item for collateral and explain loan fees, terms, and policies.

Record All Transactions:

• Make reports on all loans including items given and loan amount, loan due dates, loans fees, as well as all customer information.

• Follow all local, state, and federal regulations regards loans, sales, and buys.

Customer service:

• Provide customers with information on loan inquiries, negotiation on loan amounts and terms, and provide information on sales floor items up for purchase.

My responsibilities for this role was to assist customers with all inquiries regarding scheduling appointments, service prices, vehicle updates, and warranty information. As well as making all outbound calls to market our service packet deals.

Responsibilities:

Appointment Scheduling:

• Book service appointments for customers based on availability and vehicle needs.

• Provide customers with vehicle updates if vehicle is in the technician shop.

• Confirm and reminder customers of any upcoming service appointments.

Advertising:

• Advertise service deals, maintenance packages, and warranty programs.

• Upsell any additional services on appointments based on customers and vehicles needs.

Customer Service:

• Take all inbound calls and answer all customers questions related to service appointments, pricing, maintenance packages, and vehicle updates.

• Respond to customer emails and texts in a timely manner.

My responsibilities were to ensure that all sales vehicles are well organized, clean, and well maintained. My role consisted of moving vehicles, managing new vehicle inventory, keeping sales lot cleaned, and assisting sales staff when needed.

Responsibilities:

Vehicle Movement:

• Move vehicles in sales lot for customer viewing, display, and test drives.

• Ensuring all vehicles are parked in an orderly manner.

Sales Lot Maintenance:

• Ensure the sale lot is clean for customers and sales staff.

• Regularly check all vehicles for presentation, damages, and cleanliness.

• Organize and rearrange vehicles on sales lot at all times to makes lot visually appealing for customers and for easy access.

Inventory Management:

• Receiving all new vehicles and inspecting for any damages at arrival.

• Ensuring all new inventory packets are ready for vehicles at arrival.