ANA Valdovinos Haro
BAKERSFIELD,California
Summary
PROFESSIONAL SUMMARY Capable, hardworking, and dependable with expert administrative, customer service, and problem-solving abilities. Offer self-motivated nature and history of success multitasking in fast-paced environments. Quick learner. Detail-oriented administrative support team member. offering solid background in office environments supporting efficient business operations. Accustomed to handling routine needs, as well as special projects. Devoted to team efficiency and promoting positive business relations.
Overview
18
18
years of professional experience
Work History
Route Manager
Sprague pest control
07.2023 - 11.2024
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
Administrator Assistant/ Operation Manager
Western Exterminator
04.2007 - 05.2023
- Oversaw accurate accounts payable and receivable actions by distributing invoices, updating accounts, and issuing payments
- Assisted with time-sensitive work, stepping into administrative work and projects with expert knowledge of company procedures
- Stayed on top of operational needs by managing well-organized daily, weekly, and monthly task lists
- Maintained optimal employee coverage for business needs with well-prepared team schedules.
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Managed inventory and supply operations to achieve timely and accurate delivery.
- Supervised operations staff and kept employees compliant with company policies and procedures
- Assisted in recruiting, hiring and training of team members
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
Education
Capuchino High
San Bruno, Ca2005
Skills
- Customer service Schedule maintenance
- Google Drive Task prioritization
- Spreadsheet tracking Calendar management
- Safe vehicle operation
Contact
BAKERSFIELD, California 93313
Languages
Spanish
Elementary
Timeline
Route Manager
Sprague pest control
07.2023 - 11.2024
Administrator Assistant/ Operation Manager
Western Exterminator
04.2007 - 05.2023
Capuchino High