ANA VALERIA DIAZ

• Utilized CRM systems and internal software to document interactions, process requests, and track issue resolution.
• Negotiated prices and set up contracts to finalize sales agreements.
• Educated customers on product features and technical details to highlight benefits.
• Managed customer accounts, ensuring accurate information and timely updates.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

• Resolved customer billing and service complaints with empathy and accuracy, ensuring compliance with company policies.
• Used digital platforms to manage cases and document interactions for follow-up and quality control.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Mentored new employees on procedures and policies to maximize team performance.
• Managed high-volume calls while maintaining service quality standards.

• Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
• Calculated pricing, applied discounts and collected payments to process transactions.
• Processed sales transactions accurately using point-of-sale systems.
• Managed inventory levels and organized stock for optimal presentation.
• Trained new staff on customer service protocols and product knowledge.

• Used cold calling and networking to sell products and services.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
• Attended trade shows to promote products and network with industry professionals.
• Conducted market research to identify new business opportunities.