ANA VELAZQUEZ
Fort Mill,SC
Work Preference
Summary
Detail-oriented Front Desk Professional with several years of experience in administrative and customer service roles. Proven ability to enhance guest experiences through effective communication and problem-solving. Skilled in multitasking within fast-paced environments, displaying strong attention to detail and exceptional telephone and email etiquette. Committed to continuous learning and adapting to new challenges to ensure guest satisfaction.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Home2 Suites by Hilton Hotel
fort mill , sc
01.2024 - Current
- Greeted guests warmly and provided check-in assistance.
- Managed phone calls, directing inquiries to appropriate departments to streamline communication.
- Coordinated room assignments and ensured guest preferences were met.
- Provided guests with local information and hotel services, ensuring a positive experience.
- Processed payments efficiently while handling guest transactions securely.
- Collaborated with housekeeping to ensure timely room readiness for guests.
- Resolved guest complaints professionally, enhancing overall satisfaction during their stay.
Guest Service Representative
moon palace jam
ocho rios, jamaica
04.2021 - 12.2023
- Resolved guest complaints effectively, ensuring satisfaction and retention.
- Responded to guest inquiries and resolved issues promptly and professionally.
- Provided information about hotel amenities, services, and local attractions.
- Answered phones to address customer inquiries and directed calls to appropriate staff, enhancing communication flow.
- Made reservations for spa treatments, restaurants and golf tee times.
- Scheduled space and equipment for special programs, meetings, and conferences, facilitating seamless event execution.
Education
High School Diploma -
Colegio Manuel Avila Camacho
Av. Inurgentes Norte01-1988
Skills
- Event planning
- Business development
- Video editing
- Document preparation
- Schedule management
- Multitasking and prioritization
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Front Desk Receptionist
Home2 Suites by Hilton Hotel
01.2024 - Current
Guest Service Representative
moon palace jam
04.2021 - 12.2023
High School Diploma -
Colegio Manuel Avila Camacho