Charlee Austin
Morgantown,KY
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service. Organized scheduler well-versed in all aspects of administrative support. Proven skills in increasing customer engagement and business visibility in online searches. Experienced in developing marketing initiatives, increasing business success and boost sales. Excellent analytical, organizational and decision-making abilities.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Be Happy Yoga & Salt Cave
Bowling Green, KY
04.2025 - Current
- Greeted clients in a calm, welcoming manner to create a relaxing wellness environment.
- Scheduled yoga classes, massage appointments, and salt cave sessions in person and over the phone.
- Managed client check-in/check-out process and maintained accurate booking records.
- Answered phone calls, responded to inquiries, and provided detailed information about services and memberships.
- Processed payments, handled cash/card transactions, and balanced the register.
- Promoted memberships, packages, and retail products to support business growth.
- Ensured clients understood guidelines for salt cave sessions and studio policies.
- Maintained cleanliness and organization of the front desk, studio, and salt cave areas.
Front Desk Receptionist
Pigtails & Crewcuts
Bowling Green, KY
04.2025 - Current
- Greeted children and families in a friendly, welcoming manner to create a positive salon experience.
- Scheduled appointments in person and over the phone, managing a high-volume booking system.
- Answered calls, provided service information, and assisted with customer inquiries and concerns
- Processed payments, handled cash and card transactions, and balanced the register at closing.
- Provided additional salon services, including applying hair tinsel and painting children’s nails.
- Maintained client records and updated customer information accurately.
Office Administration & School-Age Director
First Baptist Church
Bowling Green, KY
02.2023 - 01.2024
- Managed daily front office operations, ensuring a welcoming and organized environment for families and staff.
- Handled phone calls, emails, and in-person inquiries with professionalism and efficiency.
- Maintained student records, enrollment forms, and confidential files in compliance with regulations.
- Processed tuition payments, invoices, and account balances.
- Scheduled staff shifts, meetings, and appointments.
- Assisted with billing, payroll support, and basic bookkeeping tasks.
- Ensured licensing requirements and paperwork were up to date.
- Ordered and managed office and classroom supplies
- Supported communication between parents, staff, and management.
- Planned and implemented engaging, age-appropriate activities for school-age children.
- Supervised children to ensure a safe, structured, and positive environment.
- Trained and supervised staff working within the school-age program
- Maintained compliance with state childcare licensing regulations
- Communicated regularly with parents regarding children’s progress and behavior.
- Organized special events, field trips, and seasonal programs.
Retail Sales Associate
TJ Max
Bowling Green, KY
03.2020 - 11.2022
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Trained and mentored new associates on sales techniques and store policies for improved performance.
- Developed visual merchandising displays to enhance product visibility and attract customer attention.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
Education
Associate of Applied Science - Business Administration And Management
South Central Kentucky Community And Technical College
Bowling Green, KY12-2022
Skills
- Customer service
- Scheduling
- Microsoft office
- Bookkeeping
- Customer relations
- Media planning
- Event planning
- Social media management
- Microsoft Excel
- Payment processing
- Administrative skills
- Complex Problem-solving
Timeline
Front Desk Receptionist
Be Happy Yoga & Salt Cave
04.2025 - Current
Front Desk Receptionist
Pigtails & Crewcuts
04.2025 - Current
Office Administration & School-Age Director
First Baptist Church
02.2023 - 01.2024
Retail Sales Associate
TJ Max
03.2020 - 11.2022
Associate of Applied Science - Business Administration And Management
South Central Kentucky Community And Technical College