Ana Zhabjaku
Cleveland,OH
Summary
Dedicated sales professional with a passion for design, I excel in exceeding client expectations and am seeking an opportunity to serve in a sales consultant role that offers growth and development. My primary focus is on interior design and sales, where I consider myself an artist. With a strong background in sales, marketing, customer service, and interpretation (Spanish and Albanian), I bring a versatile skill set to the table. I am skilled in social media management, photo and video editing, and have a keen eye for design. My freelance experience has honed my ability to manage digital content, increase brand visibility, and engage target audiences effectively. I am eager to contribute my skills, experience, and passion to a sales consultant role where I can showcase my abilities and continue to grow professionally.
Overview
8
8
years of professional experience
Work History
Server
Mia Bella Restaurant
Cleveland , OH
2022.05 - Current
- Achieved excellent customer service, welcomed customers, and presented menus
- Provided recommendations based on customer preferences, served food and drinks, and up-sold when appropriate
- Delivered checks, collected payments, arranged table settings, and maintained clean and tidy tables
- Adhered to health and safety regulations, ensuring cleanliness and hygiene standards.
Freelancer
Social Media Management and Content Creation
2021.01 - Current
- Managed social media accounts for small businesses, increasing engagement and follower count through targeted strategies
- Created visually appealing content, including photo and video editing, aligned with brand identity and marketing goals
- Analyzed social media metrics to optimize content performance and drive sales conversions
- Collaborated with clients to develop effective digital marketing strategies, resulting in increased brand awareness and customer loyalty.
Barista
Starbucks
Marblehead, MA and Cleveland , OH
2020.05 - 2021.01
- Maintained a thorough understanding of market trends and sales campaigns to achieve optimal performance
- Built profitable relationships with current and prospective clients by understanding industry products
- Ensured cleanliness and organization of the coffee shop, including the service area, seating area, and restroom
- Delivered a consistent customer experience by adhering to Starbucks' beverage routine.
Online Sales Operator
Digital Markets
Tirana , Albania
2016.11 - 2020.02
- Managed online sales operations aimed at Spanish-speaking regions, including South America and Spain
- Utilized extensive industry knowledge to respond to client inquiries, requests, and concerns
- Processed sales accurately using proprietary software with solid attention to detail.
Tourist Guide
Laska Travel and Tours
Kruje , Albania
2016.04 - 2016.09
- Led guided tours of cultural and historical sites, providing informative and engaging commentary
- Consistently upsold products and encouraged customers to upgrade, receiving monthly recognition.
Education
Master of Tourism Communication -
University of Tirana, Faculty of Foreign Languages
06.2018
Bachelor's Degree in Hispanic Literature and Civilization -
University of Tirana, Faculty of Foreign Languages
07.2016
Skills
- Proven ability to excel in sales roles
- Skilled in building rapport with customers
- Exceptional customer service skills
- Strong passion and expertise in interior design
- Proficient in social media management
- Knowledge of marketing principles and strategies
- Strong collaborative skills
- Ability to understand client preferences
- Leadership and team collaboration
- Customer service excellence
- Sales strategy development
- Social media management
- Photo and video editing
- Time management and organization
- Conflict resolution and problem-solving
- Proficient in Microsoft Word, Excel, and PowerPoint
Personal Information
Title: Sales Consultant / Interior Design
References
References available upon request.
Timeline
Server
Mia Bella Restaurant
2022.05 - Current
Freelancer
Social Media Management and Content Creation
2021.01 - Current
Barista
Starbucks
2020.05 - 2021.01
Online Sales Operator
Digital Markets
2016.11 - 2020.02
Tourist Guide
Laska Travel and Tours
2016.04 - 2016.09
Master of Tourism Communication -
University of Tirana, Faculty of Foreign Languages
Bachelor's Degree in Hispanic Literature and Civilization -
University of Tirana, Faculty of Foreign Languages
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