Anabel Capote
Miami,FL
Summary
Dedicated Front Desk Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Residence Inn By Marriot
03.2023 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
- Completed data entry and filing to keep records updated for easy retrieval.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Developed strong working relationships with team members, fostering a positive work environment.
Supervisor
Smoothie King
03.2021 - 03.2023
- Enhanced customer satisfaction with timely and accurate food preparation, attentive service, and proactive problem resolution.
- Mentored junior staff members to improve their skills, fostering a positive work environment that encouraged professional growth.
- Created engaging workplace culture that valued teamwork, open communication channels, and shared responsibility for success within the organization.
- Resolved customer satisfaction issues with food service to maintain establishment loyalty.
- Assisted management with interviews
- Responsible for opening/closing store
- Responsible for inventory documentation
Drive-Thru Operator
McDonald's
11.2019 - 02.2020
- Worked quickly to document orders, answer questions, and process payments, keeping high-volume line moving and maintaining high customer satisfaction
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Enhanced customer satisfaction by providing fast and efficient drive-thru service.
- Streamlined the ordering process for improved speed and accuracy in fulfilling orders.
- Assisted with menu updates to reflect current promotions and seasonal offerings, boosting sales.
- Collaborated with team members to ensure a smooth workflow during peak hours, reducing wait times.
- Maintained cleanliness of the drive-thru area, promoting a positive image of the establishment.
Education
High School Diploma -
John A Ferguson Senior High School
Miami, FLRadio And Television Broadcasting (Entertainment)
Miami Dade College
Skills
- Front Office Management
- Meeting Arrangements
- File Organization
- Call Routing
- Departmental support
- Guest Relations
- Customer Service
- Verbal and written communication
- Proficient in Canva, Powerpoint, Procreate, etc
- Problem-solving skills
- Records Management
- Teamwork and Collaboration
Major
Television Production
Additional Information
Experience in promoting businesses and companies. Collaborated with clothing, skin care, hair, and beauty brands such as Pallure, Beekman 1802, When Beauty, etc. Worked on a podcast with Y-100 Miami and iHeart Radio, Participated in behind the scenes filming of programs on Univision, Telemundo.
Languages
Spanish
English
Timeline
Front Desk Receptionist
Residence Inn By Marriot
03.2023 - Current
Supervisor
Smoothie King
03.2021 - 03.2023
Drive-Thru Operator
McDonald's
11.2019 - 02.2020
High School Diploma -
John A Ferguson Senior High School
Radio And Television Broadcasting (Entertainment)
Miami Dade College