Anabel Diaz
Oceanside ,California
Summary
Dynamic and dedicated professional with extensive experience in customer service at Poulsbo Woodfired Pizza. Proven ability in cash handling and conflict resolution, enhancing customer satisfaction and loyalty. Recognized for training new team members and maintaining high operational standards, contributing to a positive dining experience and efficient service.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Poulsbo Woodfired Pizza
Poulsbo, WA
06.2025 - 08.2025
- Processed customer transactions efficiently using point-of-sale system.
- Maintained cleanliness and organization of dining and service areas.
- Assisted customers with menu selections and dietary preferences.
- Handled cash, credit, and mobile payments accurately to ensure smooth operations.
- Collaborated with kitchen staff to fulfill special orders swiftly.
- Trained new team members on cash handling procedures and protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier
Fridas Taqueria
Oceanside, CA
10.2024 - 06.2025
- Resolved customer inquiries and complaints promptly, enhancing satisfaction.
- Handles phone calls and in person orders.
- Refilled salsa bar and kept the dining area clean and comfortable for customers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
Restaurant Hostess
Anita’s Mexican Restaurant Cantina
Oceanside, CA
09.2023 - 06.2024
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Communicated wait times effectively to guests, enhancing customer satisfaction.
- Collaborated with servers to coordinate table assignments and service flow.
- Assisted in training new hostesses on operational procedures and guest engagement.
- Monitored dining area for cleanliness and readiness, maintaining high standards.
- Handled guest inquiries and concerns professionally, resolving issues swiftly.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Team Member
Chipotle Mexican Grill
Oceanside, CA
03.2023 - 07.2023
- Prepared food items according to established recipes and safety protocols.
- Assisted in maintaining cleanliness and organization of workstations.
- Executed cash handling procedures accurately at the register.
- Supported training of new team members on operational procedures.
- Adapted quickly to changing priorities and operational demands.
- Collaborated with team members to ensure timely order fulfillment.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Education
High School Diploma -
Coastal Academy High School
Oceanside, CA07.2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Customer relations
- Professionalism and courtesy
- Conflict resolution
- POS system operations
Certification
NHS
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
Poulsbo Woodfired Pizza
06.2025 - 08.2025
Cashier
Fridas Taqueria
10.2024 - 06.2025
Restaurant Hostess
Anita’s Mexican Restaurant Cantina
09.2023 - 06.2024
Team Member
Chipotle Mexican Grill
03.2023 - 07.2023
High School Diploma -
Coastal Academy High School