Anabella Riera
Fort Mill,SC
Summary
A highly motivated and customer-focused hospitality professional with extensive experience in the restaurant industry. Committed to providing exceptional customer service and creating a positive dining experience for all patrons.
Overview
3
3
years of professional experience
Work History
Restaurant Team Member
Emmet's Social Table
10.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Researched and identified new opportunities for increasing company's social media presence.
- Researched current trends and best practices to develop innovative and impactful campaigns.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took reservations and to-go orders by phone, and answered customer questions about hours, seating, and menu information.
Pool Manager
Swim Club Management Group, Inc
05.2020 - 08.2022
- Oversaw and managed lifeguard staff by monitoring attendance and performance.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Performed regular safety inspections of pools and equipment to reduce hazards
- Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and public.
- Responded to emergency situations in a timely, efficient manner.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
Bachelor of Arts - Marketing
Clemson University
Clemson, SC05.2027
High School Diploma -
Charlotte Catholic
Charlotte05.2023
Skills
- Dining Customer Service
- Guest Relations Management
- Suggestive Selling
- Specials Promotion
- Special Requests
- Implementation Strategies
- Social Media Performance Measurement
- Public and Media Relations
- Best Practices Optimization
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Team Member
Emmet's Social Table
10.2021 - Current
Pool Manager
Swim Club Management Group, Inc
05.2020 - 08.2022
Bachelor of Arts - Marketing
Clemson University
High School Diploma -
Charlotte Catholic
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