Anabelle Lorenzo
Miami
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Cashier
Dicks Sporing Goods
07.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Front Desk Receptionist
Physian Group of South Florida
08.2024 - 12.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Customer Service Representative
Domino's Pizza
05.2022 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front Desk Receptionist
ATAX Washington Heights
02.2020 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Associate of Science - Nursing
Miami Dade College
Miami, FL06-2026
High School Diploma -
Dr. Michael M. Krop Senior High School
Miami, FL05-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Excel
- Microsoft Word
- power point
Languages
Spanish
Full Professional
Timeline
Front Desk Receptionist
Physian Group of South Florida
08.2024 - 12.2024
Cashier
Dicks Sporing Goods
07.2024 - Current
Customer Service Representative
Domino's Pizza
05.2022 - 07.2024
Front Desk Receptionist
ATAX Washington Heights
02.2020 - 08.2022
Associate of Science - Nursing
Miami Dade College
High School Diploma -
Dr. Michael M. Krop Senior High School