Anabeth Ramirez

• Assist customers with inquiries and concerns. Supported conflict resolution efforts to enhance customer satisfaction
• Process mailed-in apostilles efficiently.
• Delivered in-house customer service to address client needs.
• Handled over 700 electronic applications with attention to detail on MDI
• Knowledge on SOS portal

• Data Entry
• Clerical
• Customer Engagement
• Reached out to Leads, Set up appointments
• Toured prospects
• Generated lease agreements
• Renewed leases.

• Assisted with data entry tasks to maintain accurate records
• Supported customer engagement initiatives to enhance client satisfaction.
• Helped supervise staff across 6 properties to ensure smooth operations.
• Coordinated scheduling and staffing to optimize resource allocation across projects
• Managed vendor relationships to ensure quality supplies and timely project execution
• Supervised day-to-day operations to meet performance, quality and service expectations.

• Experience working in a high volume call center environment and with call center technology and functions

• Assist customers will billing concerns

• Handled check and credit card payments

• Technical support

• Dispatch

• Customer Service

• Experience working in a high volume customer service oriented environment

• Assisted customers with their retail needs

• Handled cash, check and credit card payments

• Ensured that environment was kept in cleanly way

• Ensured that signage was up to date with current sales and pricing

• Prepared online orders for pick-up