Anaceli Contreras
Comstock Park,MI
Summary
Skilled in managing gate operations and customer service related tasks. Background includes checking passenger tickets and boarding passes, resolving seating issues, assisting passengers with special needs, and ensuring timely flight departures. Strengths include strong communication skills, problem-solving abilities, ability to work under pressure and multitask. Contributed significantly to maintaining on-time performance records at previous employment.
Overview
5
5
years of professional experience
Work History
Customer Service/ Gate Agent
American Airline
05.2023 - Current
- As a Customer Service Agent my role is expeditious checking in passengers within deadlines, knowing how to multitask and still meet deadlines, and consistently prioritize passengers needs.
- Assigned seating to passengers based on availability and preferences.
- Answered customer inquiries regarding flight schedules, destinations, fares, and regulations.
Retail Sales Associate
Target
08.2022 - 03.2023
- Working as a retail associate, I was responsible for organizing merchandise racks and displays to create and maintain visually appealing environments
- Tracked inventory levels throughout the day and restocked items as needed.
- Helped customers by answering questions and locating merchandise.
Coordinator
Marshall
07.2019 - 11.2021
- My role as the coordinator is to oversee the placement and organization of merchandise
- As well as creating projects for the local area and designing attractive displays for customers.
- Monitored inventory levels and ordered additional supplies as needed.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
Education
Diploma -
Comstock Park Highschool
08.2020
Skills
- Disability assistance
- Language proficiency
- Sales and Upselling
- Emergency Procedures
- Time management abilities
- Multitasking Abilities
- Baggage handling
- Strong Work Ethic
Languages
Bilingual fluent in English and spanish. First language is english
References
- Darrell, (248) 534-6557, Marshalls
- Danielle, (616) 784-8311, Target
- Dawn, (616) 325-5535, Envoy
Timeline
Customer Service/ Gate Agent
American Airline
05.2023 - Current
Retail Sales Associate
Target
08.2022 - 03.2023
Coordinator
Marshall
07.2019 - 11.2021
Diploma -
Comstock Park Highschool
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