Ana Elena Martinez
Little Ferry,NJ
Summary
Professional with experience in providing exceptional client care and support. Skilled in managing client relationships, problem-solving, and ensuring client satisfaction. Strong focus on team collaboration and achieving results, adapting to changing needs with ease. Reliable, organized, and adept at communication and multitasking, ready to make significant impact.
Overview
2026
2026
years of professional experience
Work History
Client Care Coordinator
Visiting Health Services
Woodland Park, NJ
11.2025 - Current
- Serve as the primary point of contact for patients receiving rehabilitation services, ensure a supportive care experience and enhance client satisfaction.
- Coordinate patient scheduling across multiple rehab disciplines, balancing provider availability, patient needs, and departmental workflow.
- Conduct referral calls, verify patient's chart information, and ensure all required documentation is completed prior to appointments.
- Collaborate closely with therapists, nurses, physicians, and administrative staff to manage referrals, schedule changes, cancellations, urgent requests and to enhance overall service experience.
- Cross train and provided backup support for other teams.
- Monitor patient progress and follow up on service outcomes to ensure quality care.
- Apply strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the patient experience.
- Address concerns and provide personalized solutions.
- Maintain detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
- Apply strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Analyze feedback from clients to identify patterns and trends requiring attention or action from management.
Financial Advisor
Self Employed
New Jersey
11.2023 - Current
- Analyze client financial data in order to create individually tailored financial strategies to achieve financial stability.
- Develop comprehensive financial plans to address debt relief, credit score rating, and credit report repair.
Medical Transporter (Per Diem)
Total Travel Systems, LTD
New Jersey
2024 - 2025
- Operated medical transport vehicles to ensure timely pick ups and drop offs.
- Communicated effectively with dispatch and other transporters when necessary.
Care Team Manager (Queens/Manhattan)
Elara Caring
Forest Hills, NY
02.2016 - 11.2023
- Developed a regional training manual for onboarding new client care coordinators
- Analyzed workflow processes to identify areas for improvement.
- Fostered a collaborative team environment, promoting open communication and professional growth among staff members.
- Ensured compliance with company policies as well as industry regulations through oversight of daily operations and staff adherence to guidelines.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
- Established clear performance metrics, enabling transparent evaluation of team progress.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate solutions
Education
No Degree - Bachelor of Science, Behavioral Health Studies
Grand Canyon University
Phoenix, AZSkills
- Organizational skills
- Active listening
- Interpersonal skills
- Conflict resolution
- Documentation and reporting
- Schedule preparation
- Team leadership
- Customer service
Timeline
Client Care Coordinator
Visiting Health Services
11.2025 - Current
Financial Advisor
Self Employed
11.2023 - Current
Care Team Manager (Queens/Manhattan)
Elara Caring
02.2016 - 11.2023
Medical Transporter (Per Diem)
Total Travel Systems, LTD
2024 - 2025
No Degree - Bachelor of Science, Behavioral Health Studies
Grand Canyon University