Ana Gil
Orlando
Summary
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Insurance Agent
UniVista Insurance
03.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Costumer Service
Cold Stone Creamery
05.2022 - 02.2023
- Assisted in training new hires, sharing best practices and ensuring new team members were equipped to provide excellent service to clients.
- Improved customer satisfaction levels by promptly addressing and resolving service activation-related issues.
Retail Worker
American Eagle Outfitters, Inc
04.2021 - 12.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Cypress Creek High School
Orlando, FL05.2021
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Policy Knowledge
- Client Retention
- Policy writing
- Policy Renewals
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Insurance Agent
UniVista Insurance
03.2023 - Current
Costumer Service
Cold Stone Creamery
05.2022 - 02.2023
Retail Worker
American Eagle Outfitters, Inc
04.2021 - 12.2021
High School Diploma -
Cypress Creek High School
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