Anahit Poghosyan
Los Angeles,CA
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
Nordstrom
Canoga Park, CA
10.2025 - Current
- Assisted customers with product selection and provided tailored recommendations to enhance shopping experience.
- Maintained merchandise presentation standards, ensuring a visually appealing sales floor.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to achieve store sales goals and promote teamwork.
- Participated in inventory management, including stock replenishment and organization of displays.
- Engaged in continuous product training to stay informed about brand offerings and promotions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Bloomingdale's
Sherman Oaks, CA
11.2019 - 02.2025
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Supported promotional events by setting up displays and assisting with customer engagement activities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Cashier
Walgreens
Van Nuys, CA
06.2017 - 08.2019
- Processed transactions accurately and efficiently, ensuring customer satisfaction during high-volume periods.
- Collaborated with team members to maintain store organization and cleanliness, enhancing overall shopping experience.
- Assisted in inventory management by restocking shelves and tracking product availability for optimal sales performance.
- Trained new cashiers on register operations and customer service protocols to ensure seamless onboarding.
- Resolved customer inquiries and complaints promptly, maintaining a positive store environment and fostering loyalty.
- Implemented efficient checkout processes, reducing wait times and improving transaction flow during peak hours.
Education
Bachelor of Arts - Criminal Justice
California State University Long Beach
Long Beach, CA12.2026
Associate of Science - Business Administration And Management
Los Ángeles Valley College
Sherman Oaks, CA06.2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Cash handling
- Flexible schedule
- POS system operation
Certification
- Buisness Managment - LAVC
- Managment - LAVC
- Banking And Finance - LAVC
- Buisness Essentials - LAVC
Languages
English
Native or Bilingual
Armenian
Native or Bilingual
Russian
Limited Working
Timeline
Sales Associate
Nordstrom
10.2025 - Current
Sales Associate
Bloomingdale's
11.2019 - 02.2025
Cashier
Walgreens
06.2017 - 08.2019
Bachelor of Arts - Criminal Justice
California State University Long Beach
Associate of Science - Business Administration And Management
Los Ángeles Valley College