Anai Llandez
Canoga Park,CA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Tendergreens
Woodland Hills, CA
10.2023 - Current
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Processed refunds and exchanges according to company policy.
- Coordinated with other departments when additional support was needed during peak hours.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
Cashier /Receptionist Administrator
Winn Volkswagen Woodland Hills
Woodland Hills, CA
03.2021 - 05.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting dealership specials to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Stocked inventory items and prepared inventory reports.
- Managed inventory of office equipment and supplies.
Education
Diploma - Medical Insurance Billing And Coding
Everest College
Reseda, CA01-2014
Some College (No Degree) - Business Administration
Los Angeles Pierce College
Woodland Hills, CASkills
- POS System Operation
- Team Leadership
- Sorting and Categorizing
- Computer Skills
- Customer Service
- Administrative Support
- Event Planning
- Tech-Savvy
- Valid Driver's License
- Time Management
- Attention to Detail
- Appointment Scheduling
- Filing
- Office Administration
Languages
English
Professional
Spanish
Professional
Timeline
Cashier Team Lead
Tendergreens
10.2023 - Current
Cashier /Receptionist Administrator
Winn Volkswagen Woodland Hills
03.2021 - 05.2024
Diploma - Medical Insurance Billing And Coding
Everest College
Some College (No Degree) - Business Administration
Los Angeles Pierce College