Anaihyia Neal
Albany,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Hilton
Albany, NY
06.2021 - 12.2023
- Ensured that all safety regulations were followed according to company standards.
- Posted charges, updated accounts and issued bills to departing guests.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Resolved customer complaints promptly and courteously.
- Arranged tours, taxis or restaurant reservations for customers.
- Processed payments accurately and efficiently.
- Answered phones, responded to inquiries, and took messages.
Call Center Sales Representative
Spectrum
Albany, NY
08.2019 - 05.2021
- Reviewed daily performance metrics such as average wait time, number of calls answered.
- Followed up on sales leads through outbound calling.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Answered incoming calls from customers, providing prompt and accurate information.
- Developed strong relationships with repeat customers through consistent follow-up communication.
- Maintained records of customer interactions, transactions, comments, and complaints.
Education
Some College (No Degree) - Medical Insurance Billing
Hudson Valley Community College
Troy, NYSkills
- Transportation Information
- Billing and Invoicing
- Research Abilities
- Information Protection
- Product Knowledge
- Complaint Resolution
- Data Entry
- Call Management
- Deadline Management
- File Management
Timeline
Front Desk Agent
Hilton
06.2021 - 12.2023
Call Center Sales Representative
Spectrum
08.2019 - 05.2021
Some College (No Degree) - Medical Insurance Billing
Hudson Valley Community College