Anais Magana
Sunland,CA
Summary
Dynamic administrative professional with a proven track record at Allied Universal Security Services, excelling in event planning and client communication. Adept at managing high-volume inquiries and generating detailed reports, I leverage strong organizational skills and a proactive approach to enhance operational efficiency and deliver exceptional service.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Allied Universal Security Services
Glendale, CA
04.2024 - 04.2025
- Assisted with the planning of special events by sending work orders to other branches within the company, including Canada, Puerto Rico, and locally, and ensuring that clients were communicated with.
- Managed incoming calls while providing information and taking check-ins and check-outs.
- Compiled data from various sources into organized reports for review by management team.
- Responded and reported to all client issues and deviations to provide immediate resolution, and improve service.
- Worked closely with the client to provide excellent service, and proper security precautions.
- Ensured guards assigned for details were properly trained.
- Oversaw staffing and all office operations.
- Set up job numbers and tracked pay for all guards.
Receptionist
Allied Universal Security Services
Glendale , CA
09.2023 - 04.2024
- Scheduled an average of 100+ interviews with potential candidates per week.
- Worked with HR and recruiting to ensure a smooth transition for new employees to be onboarded.
- Generated efficient reports at the end of the day.
- Established professional relationships with the team.
- Managed and maintained the visitor system and documented accordingly.
- Kept areas of responsibility organized and well maintained.
- Received 45 or more calls per day, and directed them to appropriate staff members.
Team Manager
Panera Bread
Glendale , CA
10.2018 - 09.2023
- Delegate tasks to employees.
- Work on schedules around associates' availability.
- Conducted interviews for new employees.
- Cash handling.
- Managed and monitored teams' performance, tracked their progress, and ensured we reached our goals, or created plans to work on areas of improvement.
- Interacted with guests on a daily basis and developed relationships with all customers.
- Understood and adhered to all quality standards, formulas, and procedures provided in the operations handbook.
Education
High School Diploma -
City of Angels
San Fernando, CA06-2019
Skills
- Event planning
- Data compilation
- Client communication
- Office operations
- Scheduling interviews
- Report generation
- Team management
- Customer service
- Problem solving
- Task delegation
- Initiative-taking
- Meeting note taking
- Payroll administration
- Multi-tasking
- Organizational skills
- Fast learner
- Database entry
- Task prioritization
- High volume phone inquiries
- Appointment scheduling
- Data entry
Languages
Spanish
Limited
English
Professional
Timeline
Administrative Assistant
Allied Universal Security Services
04.2024 - 04.2025
Receptionist
Allied Universal Security Services
09.2023 - 04.2024
Team Manager
Panera Bread
10.2018 - 09.2023
High School Diploma -
City of Angels