Anais Valenciano
El Paso,USA
Summary
Dedicated professional with over three years of experience in inventory control and customer loyalty, demonstrating a strong commitment to enhancing customer satisfaction and operational efficiency. Expertise in customer service, critical thinking, and technical skills will contribute to success as a Customer Service Representative. Recognized for a proactive approach and a strong work ethic, consistently driven to tackle new challenges and enhance team dynamics. Passionate about fostering lasting customer relationships while ensuring seamless service delivery.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
El Paso Electric
12.2023 - Current
- Contacting customers to schedule appointments.
- Advising and sending letters to customers of safety hazards they may have with the electrical meter.
- Provide efficient solutions for customers who have questions, concerns about any safety issue.
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Teller Center Representative
GECU
02.2022 - 08.2023
- Loan Officer, evaluate applications, advising clients understand loan terms and plans.
- Teller Center Rep: Met daily customers quotas with focus on quality, cross sold bank products & services to customers, complete any financial transaction, deposits, withdrawals, loan payments.
- Addressed customers courteously using problem solving skills, answer questions about account balances, transaction history.
- Identified opportunities for cross-selling bank products and services to meet customer needs, boosting overall profitability.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
Sales Associate
Melrose
10.2020 - 10.2021
- Greet customers and ascertain their needs, recommend or help locate merchandise based on their desires.
- Answer questions, concerns, complaints any customer may have.
- Open and close cash registers, counting money, balancing cash drawer, making deposits.
- Maintain knowledge of current sales and promotions, policies regarding exchanges.
Education
High School Diploma - undefined
Socorro High School
06.2019
Skills
- Proficient in Microsoft, Exel Sheets, Word
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Data entry
- Critical thinking
- Customer service
LANGUAGES
English: Fluent
Spanish: Fluent
Timeline
Customer Service Representative
El Paso Electric
12.2023 - Current
Teller Center Representative
GECU
02.2022 - 08.2023
Sales Associate
Melrose
10.2020 - 10.2021
High School Diploma - undefined
Socorro High School