Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anaisa Velez

Tobyhanna,PA

Summary

Dynamic Food Service Supervisor with a proven track record at Aramark, excelling in staff leadership and inventory management. Enhanced operational efficiency by reducing food waste and ensuring compliance with health standards. Recognized for exceptional customer service and effective communication, driving guest satisfaction and loyalty.

Overview

8
8
years of professional experience

Work History

Food Service Supervisor

Aramark
East Stroudsburg, PA
08.2024 - Current
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained health and food safety standards at all stages, from storage through delivery.

Reservation Agent

Camelback Lodge
Tannersville, PA
08.2022 - 01.2023
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

Supervisor

Kalahari Resorts Poconos
Pocono Manor
11.2017 - 04.2022
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Resolved various issues and discrepancies for customers.
  • Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
  • Handled billing information over phone.

Education

Urban Assembly School of Business For Young Women
New York

Skills

  • Staff supervision
  • Kitchen staff coordination
  • Staff leadership
  • Food preparation
  • Schedule management
  • Inventory management

Timeline

Food Service Supervisor

Aramark
08.2024 - Current

Reservation Agent

Camelback Lodge
08.2022 - 01.2023

Supervisor

Kalahari Resorts Poconos
11.2017 - 04.2022

Urban Assembly School of Business For Young Women