Ana Isabel Grajeda Ruiz, CPhT

Work History

Digital Personal Shopper

WAL-MART ASSOCIATES INC

09.2023 - Current

Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Loaded and unloaded orders at customer's homes or locations.
Worked productively with customers to meet order requirements and service expectations.
Consistently met deadlines and quality goals for accuracy and timeliness.
Tracked substitutions and informed customers of changes.

Pharmacy Technician

La Maestra Family Clinic

06.2019 - 01.2023

Open/close cash register.
Welcome patients and answer their questions.
Answer phone calls from MD office, patients, insurance call center.
Process electronic prescription, through Mckesson software.
Process new prescriptions (inbound and data entry queue).
Complete refill request from patients and prescribers, by phone or in person.
Work in the fill station, product dispensing, checking the label for patient information accuracy (DOB, addresses, phone number, prescriber, #refills remaining).
Receive the order and put the medications/supplies in the shelf.
Mix solutions (liquid antibiotics) using the FlavoRx machine.
Sell prescriptions to waiting patients and refills requested by phone.
Prepare home deliveries, using an specific delivery form, confirming the address by phone and special notes.
Maintain physical and electronic inventory, removing expired products and ordering new ones when needed.
Complete and clear the queues (data entry, product dispensing, adjudication, inbound)
Order medications online (McKesson connect).
Call insurance when we got claim rejections.
Submit prior authorization to our internal portal.
Submit PA's to insurance portal (medi-cal), and follow up the denial/approval answer.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Solved customer problems in-person or over telephone by providing assistance with placing orders.
Stocked, labeled, and inventoried medication to keep accurate records.

Uber Partner

Uber

01.2018 - 12.2022

Placed safety as top priority for food, packages and groceries.
Used GPS to determine fastest route to destinations in order to save customers money and maximize availability.
Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Followed company guidelines and policies when interacting with passengers.
Adhered to all safety regulations and traffic laws while driving.
Delivered foos and packages to destinations safely and on time.
Cleaned and sanitized vehicle to avoid germ and infection spread.

Summary

Overview

Work History

Digital Personal Shopper

Pharmacy Technician

Uber Partner

Education

Pharmacy Technician - Pharmacy

Quimico Farmacobiologo - Pharmacology

Skills

Websites

Certification

Languages

Timeline

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