Anaise Robinson-Gates
Sunrise
Summary
Detail-oriented Billing Specialist with strong customer service skills. Proven ability to resolve discrepancies and build relationships with teams, ensuring accuracy in billing and enhanced client satisfaction.
Overview
4
4
years of professional experience
Work History
Billing Specialist
Ipro Dental Laboratory
10.2025 - Current
- Processed patient billing inquiries with attention to detail and accuracy.
- Collaborated with dental teams to ensure timely submission of insurance claims.
- Maintained organized records of invoices and payments for efficient tracking.
- Assisted in resolving discrepancies between billed charges and payments received.
- Supported month-end reconciliation processes for accurate financial reporting.
- Utilized billing software to manage accounts receivable efficiently.
- Researched and resolved billing discrepancies to enable accurate billing.
Team Member
Flavorstreet
01.2024 - 07.2025
- Collaborated with team to maintain high standards of product quality and customer service.
- Operated kitchen equipment efficiently, ensuring adherence to safety protocols.
- Assisted in inventory management, tracking stock levels and minimizing waste.
- Trained new team members on food preparation techniques and operational procedures.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
Restaurant Hostess
Buffalo Wild Wings
06.2022 - 04.2023
- Welcomed guests and managed seating arrangements to optimize dining flow.
- Coordinated waitlist processes, ensuring timely service for incoming patrons.
- Assisted in training new staff on customer service protocols and restaurant operations.
- Addressed guest inquiries and concerns promptly, enhancing overall dining experience.
- Maintained cleanliness of entrance area, upholding brand standards and safety regulations.
- Collaborated with kitchen and wait staff to ensure seamless communication during peak hours.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Education
High School Diploma -
Northeast High School
Oakland Park, FlSkills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Conflict resolution
- Handling complaints
- Personal presentation
- Relationship building
- Table bussing
- Guest relations
Timeline
Billing Specialist
Ipro Dental Laboratory
10.2025 - Current
Team Member
Flavorstreet
01.2024 - 07.2025
Restaurant Hostess
Buffalo Wild Wings
06.2022 - 04.2023
High School Diploma -
Northeast High School