Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
CustomerServiceRepresentative

Anaiya Love

Fayetteville,NC

Summary

Results-driven professional with experience in team leadership, operations management, and warehouse/logistics coordination. Skilled in supervising staff, streamlining processes, and ensuring accurate order fulfillment while maintaining high safety and efficiency standards. Recognized for problem-solving, organizational excellence, and the ability to motivate teams to achieve goals. Seeking a management or supervisory role where leadership and hands-on experience drive operational success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

USAA
05.2022 - 02.2025
  • Provided exceptional service to military members and their families, addressing inquiries and resolving account-related issues with accuracy and discretion.
  • Managed sensitive client information in compliance with company policies and regulatory standards, ensuring confidentiality at all times.
  • Assisted members with financial transactions, account setup, and troubleshooting, enhancing overall client satisfaction and loyalty.
  • Recognized for professionalism, reliability, and ability to handle high-volume client interactions while maintaining a positive member experience

Pallet Jack Operator

ADUSA
07.2022 - 08.2024
  • Operated pallet jack to efficiently transport goods within warehouse environment.
  • Loaded and unloaded merchandise, ensuring inventory accuracy and organization.
  • Conducted routine safety checks on equipment to maintain operational compliance.

Manager

Subway
06.2018 - 09.2021
  • Directed team operations, ensuring alignment with organizational goals and efficiency standards.
  • Implemented process improvements, enhancing workflow and productivity across departments.
  • Mentored junior staff, fostering professional development and skill enhancement.

Education

Associate of Science - It Specialists

Fayetteville State University
Fayetteville, NC
01-2028

Skills

  • Client support
  • Engaged listening
  • Analytical thinking
  • Accurate data entry
  • Prioritization and scheduling

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Resolved product issue through consumer testing.

Certification

  • Pallet Jack Certification

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Pallet Jack Operator

ADUSA
07.2022 - 08.2024

Customer Service Representative

USAA
05.2022 - 02.2025

Manager

Subway
06.2018 - 09.2021

Associate of Science - It Specialists

Fayetteville State University

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