Anaiya Sosa
Woodbridge,NJ
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
3
3
years of professional experience
Work History
Service Agility
Plymouth Rock Assurance
Woodbridge, NJ
04.2025 - Current
- Provided training and support to onboarding employees.
- Assisted in training courses to increase staff performance and overall training effectiveness.
- Utilized various training techniques to develop team.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
Customer Service Representative
Plymouth Rock Assurance
Woodbridge, NJ
06.2024 - 04.2025
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Front Desk Receptionist
Health and Fitness Professionals LLC
Woodbridge, NJ
01.2022 - 06.2024
- Performed data entry into computer systems to maintain accurate records of customer information.
- Greeted visitors to provide information and direct to appropriate personnel.
- Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Responded to customer inquiries via phone, email, and in person.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Maintained up-to-date knowledge of coding systems such as ICD 10 and CPT codes used in medical billing processes.
- Performed data entry of medical billing information into the company's computer system.
Education
Associate of Applied Science - Marketing Communications
Berkeley College
New York, NY06-2024
High School Diploma -
Woodbridge High School
Woodbridge, NJ06-2020
Skills
- Call center operations
- Computer proficiency
- Multi-task management
- Stress management
- System implementation
- Complaint resolution
- Scheduling
- Staff training
Languages
Spanish
Limited
References
References available upon request.
Timeline
Service Agility
Plymouth Rock Assurance
04.2025 - Current
Customer Service Representative
Plymouth Rock Assurance
06.2024 - 04.2025
Front Desk Receptionist
Health and Fitness Professionals LLC
01.2022 - 06.2024
Associate of Applied Science - Marketing Communications
Berkeley College
High School Diploma -
Woodbridge High School
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