Anajea Ortiz
San Diego,CA
Summary
Dynamic professional with extensive experience in customer service and conflict resolution, notably at Benihana Restaurant. Proven ability to enhance guest relations through strong multitasking and problem-solving skills. Successfully improved team productivity and customer satisfaction while managing high-pressure environments. Proficient in cash handling and POS system operations.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Restaurant Hostess
Benihana Restaurant
San Diego, CA
11.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Bartender
D&B's Sports Bar
Victorville, CA
11.2023 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Supervisor
Zanna Inc.
Adelanto, CA
11.2021 - 09.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Managing Trim department team members 20+
Education
High School Diploma -
High Desert Premier Academy
Apple Valley05-2017
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cash handling
- Conflict resolution
- Complex Problem-solving
- Scheduling
- Assertiveness
- Personal presentation
- Coordinating tasks
- Guest relations
- Payment processing
- Supply restocking
- POS system operations
Certification
- Certified CPR
- Food Handlers Card
Timeline
Restaurant Hostess
Benihana Restaurant
11.2024 - Current
Bartender
D&B's Sports Bar
11.2023 - 07.2024
Supervisor
Zanna Inc.
11.2021 - 09.2023
High School Diploma -
High Desert Premier Academy