Analicia Lafrance
Omaha,NE
Summary
A results-driven individual with a strong ability to meet customer needs. I leverage my business knowledge, logistics understanding, and persuasive communication skills to provide exceptional service. With a proven track record of leading customer service teams, I have successfully improved customer satisfaction, minimized issues, and boosted sales growth. As a detail-oriented, organized, and meticulous employee, I excel in fast-paced environments and consistently meet tight deadlines. An enthusiastic team player, I am eager to contribute to the company's success.
Overview
2
2
years of professional experience
Work History
Customer Experience Coordinator
Marshalls
05.2023 - 08.2024
- Evaluated employee job performance and motivated staff to improve productivity.
- Assigned work and monitored performance of project personnel.
- Monitored staff performance to ensure adherence to customer service standards.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Student Teacher's Assistant
Yellow Brick Road Day Care
01.2023 - 04.2023
- Communicated regularly with parents regarding student progress and behavior issues.
- Facilitated group discussions in class to ensure all students had an opportunity to participate in the learning process.
- Encouraged independent thinking among students while providing guidance when needed.
- Collaborated with teachers to develop individual learning plans for students with special needs or disabilities.
- Conducted classroom activities under the supervision of teachers.
- Supervised students during lunch periods, recesses, and field trips.
- Administered assessments designed by the teacher to measure student progress.
- Managed classroom resources including textbooks, equipment, supplies.
Education
No Degree - Software Engineering
University of Nebraska - Lincoln
Lincoln, NE05.2028
High School Diploma -
Omaha North Magnet High School
Omaha, NE05-2024
Skills
- Solutions management
- Logistics support
- Opening and closing procedures
- Quality Control
- Customer Service
- Leadership capability
- Time management abilities
- Microsoft certified
- basic JavaScript understanding
Accomplishments
High School:
4 year High Honor Role
GPA: 4.2
Top 20% of Class
4 year Varsity Volleyball player
2 year Captain of Esport
Timeline
Customer Experience Coordinator
Marshalls
05.2023 - 08.2024
Student Teacher's Assistant
Yellow Brick Road Day Care
01.2023 - 04.2023
No Degree - Software Engineering
University of Nebraska - Lincoln
High School Diploma -
Omaha North Magnet High School